Working Experience: Salesgirl Eyewear Optical
Welcome Back ✋
Okay, you already know ellya's first job right. Work as a cashier is ellya do after SPM. So......
Now ellya will tell the story of the second job ellya did after diploma graduation.
My experience working as an optical assistant is the main point of contact for customers. The scope of my job is to welcome customers into the store, carry out pre-screening tests and help customers select the correct frames and lenses for their prescription. Besides that, I also need to make follow-up appointments for customers for adjustments to the frames when the customer collects their glasses. Moreover, carrying out pre-screening tests such as retinal imaging and pressure and visual field testing. Lastly explaining offers and products to customers taking payments from customers. The benefits that I get from my work experience is, able to communicate with people of all ages and from different backgrounds. Furthermore, I also get to learn how to provide excellent customer service, sell products, and become more tactful and diplomatic. I also be more friendly, courteous, and approachable when communicating with customers.
Organizational behaviour that I could relate with my
work experience is chapter 3, attitude and job satisfaction. Attitudes are
evaluative statements that either favourable or unfavourable concerning
objects, people, or events. Attitudes have cognitive, affective, and
behavioural components. Cognitive components of attitude relate to what a
person knows, while the affective components relate to how people feel.
Managers tend to be most concerned with behavioural components and how people
behave or intend to behave. Attitudes influence future behaviour, moderated by several
variables, including the importance of the attitude, its specificity, its
accessibility, whether there are social pressures, and whether a person has
direct experience with the attitude. Three of the more prominent attitudes in
organizational behaviour research are job satisfaction, job involvement, and
organizational commitment. Job satisfaction can be defined as a positive
feeling about one’s job resulting from an evaluation of its characteristics. A
related attitude is job involvement, which measures the degree to which a
person identifies psychologically with his or her job.
I recommend that another company has the dispensary
right up front and it is very appealing and inviting for the customer to come
in and browse. The shop must have plenty of mirrors and chairs. If the customer
doesn’t feel comfortable, they won’t stay to shop no matter how great inventory
and staff. The presence of many mirrors puts customers in a fashion mindset emphasizing
the important fashion accessory that eyewear is. This is important as many
customers are more likely to want to spend money on what is perceived. Staff
must remember to serve as cheerful personality to customers even on days when
may not actually feel that happy. Lastly, when hiring opticians, consider the
importance of a happy, fun-loving personality that patients will enjoy spending
time with. If staff is unpleasant, that is just one more reason to rush out the
door.
In summary, the possible outcomes of job satisfaction are
related to performance, organizational citizenship behaviour, customer
satisfaction, absenteeism, turnover, and workplace deviance. The
relationship between productivity and job satisfaction is positive, but it is
unclear whether satisfaction leads to productivity or if productivity leads to
satisfaction. Organizational citizenship behaviour is closely linked to job
satisfaction and implies that an employee is willing to go above and beyond
job requirements through such actions as talking positively about the
organization, helping others, and going beyond the normal expectations of
their job. The evidence indicates that satisfied employees increase customer
satisfaction and loyalty, particularly in-service organizations.
Yeah, its long, I'm sorry .. this is just the place that I can express everything. so hopefully you get the benefits. 😄
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